Uptime: A Turn-Key Solution to Unexpected Downtime
- A Case Study from Montgomery County Fleet
Published on December 16, 2021
Fleet managers give so much time and attention to planning for preventative maintenance repairs that, when unexpected downtime occurs, it easily becomes a major grievance. This problem is present for every fleet manager, whether you are a manager of 5 or 5000. Expected downtime resulting from preventative maintenance alone is a big issue since fleet vehicles are ‘down’ for a period of time, leaving operators without a vehicle and organizations with decreased productivity and revenue. However, when the downtime is scheduled, lost productivity is kept to a minimum because fleet managers have become very good at planning around scheduled maintenance repairs.
On the other hand, unexpected downtime resulting from a crash becomes a far more time-consuming and costly situation. Not only it negatively impacts your repair cycle-time and bottom line, but also can cost your organization an average up to $70,000 for a single accident, according to an article published about SHzoom during the National Automotive Fleet Association (NAFA) Conference. So, what are smart fleets nowadays doing to reduce their unexpected downtime while simultaneously driving down costs, improving safety, raising quality, and supporting local, diverse repair shops?
Uptime: A Turn-Key Solution to Unexpected Downtime
— A Case Study from Montgomery County Fleet
As the original inventors of “Snap A Pic. Get A Quote,” SHzoom knows electronic repair management like no other! Most recently, SHzoom conducted two Uptime pilots — one in the forward-thinking City of Westminster, Colorado and another in the innovative County of Montgomery, Maryland.
These organizations transitioned from a manual process to SHzoom’s Automated Intelligent Workflow — Uptime — reducing cycle time by an average of 28.4 days! To put this in perspective, the 28.4 days reduction totaled $1.2M savings in rental/pool vehicles and $150K in savings on operational staffing.
During the pilot, we discovered Montgomery County like other large counties and states who utilize third-party appraisers and TPAs had the highest ROI. Organizations with 1K+ fleet vehicles and high-frequency losses benefit the most with an annual savings of $491K on TPAs and $157K on independent appraisers. While hard dollars savings are crucial, we cannot forget how Uptime also helps smaller organizations minimize their financial risks although their smaller budgets and low crash frequency may not permit them to purchase the platform:
“Auto accidents is one of our number one risks; across the board when you look at risks in any municipality or any organization that has a fleet. Uptime by SHzoom helps us minimize risks and gives us the visibility we need.
-Martee Erichson, Westminster, CO Risk Manager
In addition to increased visibility and cost savings, Montgomery County was able to gain access to a much more diverse group of suppliers that better reflected their community efforts and supported their diversity supplier goals. Uptime does this by providing a simple platform for MFD-owned (Minority, Female, Disabled) body shops to electronically submit a competitive repair estimate once the automated incident report is received and approved. Wilniq, a nearby diverse body shop said,
“Uptime is a gift. Not only can we submit our estimates electronically, we can communicate directly with our fleet managers and give status updates without ever picking up the phone!”
As SHzoom’s proprietary platform, Uptime, continues to reinvent the way the world thinks of auto accidents, SHzoom is offering exclusive invitations to qualifying organizations now for a spot in their 2022 Uptime EAP (Early Adopters Program) where Smart Fleets gain the access they deserve! If you are an innovative, forward-thinking organization with the traditionally siloed fleet, risk, and safety departments, you are invited to pre-qualify and schedule a demo today!
Citations:
“SHZOOM RECORDS ANOTHER LANDMARK ACHIEVEMENT WITH THE LAUNCH OF SHZOOM FLEET ACCIDENT MANAGEMENT SYSTEM.” ABNewswire, 15 Apr. 2019, www.abnewswire.com/pressreleases/shzoom-records-another-landmark-achievement-with-the-launch-of-shzoom-fleet-accident-management-system_355527.html.
Learn More about Uptime Early Adopters Program:
https://shzoom.com/tryuptime/